General Appointment Policies
Payment
Deposit: Non-refundable, non-transferable. Applied to your session total.
Pay Later Balance: Remaining balance is due the day of the session.
Card Payments: In-person chip/tap only. Physical card + valid photo ID required.
Cash: Exact amount only, no cash drawer, no change.
Also Accepted: Apple Pay, Cash App, Venmo, ACH, Missile Studios eGift Cards.
Image TURNAROUND
Proof Gallery: 3–5 days after your session
Final Images: 2–4 weeks
Final Images + Rush Processing: 3–5 business days, starting at $150
Rescheduling & CANCELLATION
Account Required - Self-managed - Create Account
Clients are responsible for managing their own appointments through their account.
No email, message, or voicemail requests.
Sign In ➞ My Bookings ➞ Manage
48-hour cutoff: Rescheduling closes 48-hrs before your appointment due to prep. Attend as scheduled or Sign In to cancel (penalties apply).
Limits & Fees: 2 reschedules max, $25 per reschedule. Third attempt cancels the appointment. A new booking is required to get back on the calendar.
Cancellation: Appointment is removed from the calendar, deposit is forfeited.
No-Show: Your My Bookings page reflects the appointment you’re expected to attend. No-shows result in cancellation, deposit forfeiture, and restricted future bookings.
STUDIO CHECK-IN
Account Required - Create Account
Clients are expected to check-in to their appointment before entering the studio. No waiting area inside.
Sign In ➞ Check-In ➞ Report arrival status
Running Late: Send an ETA in Studio Check-In.
Arrived: Check-In once parked, then wait for READY text before entering.
STUDIO TIME
Session Start Time: Starts at the booked start time. Package details list the allotted session time.
Session Overtime: $99/hour flat rate if the session runs over, schedule permitting. Added to the balance due at checkout.
Add Extra Prep/Extension: Add-on available at booking for extended session time. Add it if you expect a delayed start or need extra time in front of the camera.
REFUNDS
No refunds permitted: Due to the nature of this service, all sales are final.
PAYMENT DISPUTES/CHARGEBACKS
Monitoring and immediate response. All transactions at Missile Studios are heavily monitored and documented. Payment disputes, reversals, and chargebacks are flagged immediately and handled on the spot.
Non-refundable retainer (deposit). The booking deposit is a non-refundable, non-transferable retainer paid to reserve the session date and time. The retainer is earned upon booking. A payment dispute does not change the cancellation policy and does not create a right to a refund.
Disputes do not override the agreement. Filing a chargeback, dispute, reversal, or bank claim does not void this Agreement, does not reinstate a canceled appointment, and does not override any forfeiture terms agreed to at booking.
Authorization to submit evidence. If a chargeback or dispute is filed, Client expressly authorizes Missile Studios to provide documentation to the payment processor, bank, and any dispute resolution entity, including: the signed agreement, policies accepted at checkout, booking records, communications, invoices/receipts, and transaction metadata (including timestamps and IP address, where available).
Fees and costs. If a dispute is filed to recover non-refundable fees or avoid valid charges outlined in the signed agreement, Client is responsible for all chargeback-related fees, reversal amounts, and administrative costs incurred by Missile Studios in responding to and managing the dispute, to the fullest extent if the law.
Recovery and enforcement. If funds are reversed or withheld due to a dispute, Missile Studios will pursue recovery through lawful methods, sending the account to collections, and pursuing legal remedies. Client is responsible for court costs and attorney fees where permitted by law.
Account termination and future bookings. Any bad-faith chargeback or payment dispute results in immediate termination of services and permanent refusal of future bookings, in Missile Studios’ sole discretion. No exceptions.
Rescheduling & Cancellation
Account Required - Self-managed
Clients are responsible for managing their own appointments through their account.
No email, message, or voicemail requests, please.
Sign In ➞ My Bookings ➞ Manage
Account Required To Manage Appointments
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A client account is required to reschedule or cancel an appointment.
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Clients are expected to manage their own booking. Appointment changes are completed from inside the client account under My Bookings.
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The appointment shown in My Bookings is the controlling appointment. That is the date and time the client is expected to attend.
How To Reschedule
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Sign In to your account, or Create Account using the same email used to book.
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Go to My Bookings, then select Manage next to the appointment, then select Reschedule.
Rescheduling Deadline: 48 Hours
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Rescheduling must be completed at least 48 hours before the scheduled start time.
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Within 48 hours of the start time, the appointment cannot be rescheduled. The appointment is either attended as scheduled or canceled. Cancellation penalties apply.
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System time controls the deadline. If My Bookings does not allow rescheduling, the reschedule window is closed.
How Reschedules Are Accepted
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Rescheduling is accepted only through My Bookings.
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Reschedule requests are not accepted by text/SMS, email, social media DMs, website chat, or voicemail. Sending a message does not change an appointment and does not reserve a new date or time.
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If an exception is approved, the change is valid only after both conditions occur:
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Written confirmation is sent by Missile Studios, and
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The updated appointment appears in My Bookings
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Running late is not a reschedule. Use Studio Check-In, accessible from the account menu, to report lateness.
Reschedule Limits + Penalty Fees
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Reschedule limit: Up to two (2) reschedules per booking.
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Reschedule fee: Each reschedule includes a $25 rescheduling fee. The reschedule fee is charged and the deposit credit is reduced accordingly.
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Third reschedule attempt: A third attempt results in cancellation of the appointment. A new booking and new deposit are required to reserve another date.
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Manual exceptions count. Any reschedule completed by Missile Studios at the client’s request counts toward the reschedule limit and triggers the rescheduling fee.
Cancellation Details
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Cancellations forfeit the deposit. Deposits are non-refundable and non-transferable after cancellation.
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If a client cancels and wants to return later, the client must book a new appointment to get back on the calendar, and a new deposit is required.
No-Call, No-Show
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If the appointment is missed, the appointment is treated as a no-call, no-show, the booking is canceled, and the deposit is forfeited.
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Future booking privileges can be denied after a no-call, no-show.
Chargebacks and Payment Disputes (Deposit Disputes)
Payments are monitored and documented. Disputes, reversals, chargebacks are flagged immediately. Deposit is a non-refundable, non-transferable retainer earned at booking to reserve time; cancellation is not “services not rendered.” Disputes do not void this Agreement, reinstate appointments, or override forfeitures or valid charges. Client authorizes evidence submission to the bank/processor: signed agreement, checkout policies, booking records, communications, receipts, transaction data (timestamps, IP where available). Chargebacks used to recover non-refundable fees or avoid valid charges are BREACH OF CONTRACT and FRAUD. Client owes all dispute fees and admin costs. Reversed funds may be pursued by invoice, collections, legal action. Bad-faith disputes end services and ban future bookings, no exceptions.
Digital Product Policy
Missile Studios, LLC Privacy Policy
Effective Date: February 2, 2026
Missile Studios, LLC (“Missile Studios”) values privacy and takes reasonable steps to protect personal information. This Privacy Policy explains what information may be collected, how that information may be used, and how that information may be shared when a website visitor uses missilephoto.com, contacts Missile Studios, or books services.
Information Collected
Information provided by a client or website visitor
Personal information may be collected when a session is booked, a form is submitted, a payment is made, an account is created, or contact is initiated. This can include:
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Name
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Email address
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Phone number
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Billing address and payment-related details
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Shipping address (print orders)
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Session preferences, questionnaire responses, notes, and communications
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Any other information voluntarily submitted through forms, chat, email, text, or checkout
Information collected automatically
Certain information may be collected automatically when visiting the website, including:
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IP address and approximate location (city/state level)
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Device identifiers and browser type
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Pages viewed, clicks, referring/exit pages, and time spent
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Date/time stamps
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Cookie and similar tracking data
How Information Is Used
Information may be used for legitimate business purposes, including:
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Booking, managing, and delivering photography services
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Account access, appointment confirmations, reminders, check-in instructions, and follow-ups
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Processing payments, preventing fraud, responding to disputes, and handling chargebacks
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Delivering digital images and fulfilling print orders
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Customer service, support requests, and communication related to services
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Internal operations, record-keeping, quality control, and training
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Website performance, analytics, troubleshooting, and improvement
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Marketing messages or studio updates only when an opt-in is provided, or when permitted by applicable law
Sale of personal information: Missile Studios does not sell personal information for money.
Sharing of Information
Personal information may be shared only as needed to operate the business and provide services, including:
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Service providers and platforms used for booking, payment processing, email/SMS delivery, client galleries, print fulfillment, analytics, and website hosting
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Payment processors for secure transaction processing and fraud prevention
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Print labs and fulfillment partners for product delivery
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Professional advisors such as legal counsel, accountants, and insurance providers, when necessary for business operations, claims, disputes, or compliance
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Legal and safety reasons when required by law, subpoena, court order, or to protect rights, safety, property, and to investigate suspected fraud or abuse
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Business transfers in connection with a merger, acquisition, reorganization, asset sale, or similar transaction
Third-party providers operate under their own privacy policies and terms. Missile Studios is not responsible for third-party practices outside Missile Studios’ control.
Cookies and Tracking Technologies
Cookies and similar technologies may be used to support site functionality, remember preferences, measure traffic, and improve performance.
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Browser settings can block or delete cookies.
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Disabling cookies may impact parts of the website experience.
Data Retention
Information is retained only as long as reasonably necessary for business operations, including:
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Completing services and delivering products
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Maintaining records for accounting and tax requirements
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Handling disputes, chargebacks, fraud prevention, and policy enforcement
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Complying with legal obligations
A deletion request may be limited by required retention for legal, financial, or security reasons.
Payment disputes and fraud prevention
Missile Studios shares necessary booking and transaction information with payment processors, banks, and dispute-resolution entities when required to process payments, respond to chargebacks/disputes, prevent fraud, or comply with legal obligations.
Security
Missile Studios uses reasonable administrative, technical, and physical safeguards designed to protect personal information. Payment transactions are processed through secure payment providers. No method of transmission or storage is guaranteed to be 100% secure. Use of the website and submission of information occurs at the user’s own risk.
Client Image Privacy and Marketing Use
Client images are handled as described in booking terms, contracts, and releases.
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Images may be used for portfolio, marketing, promotional materials, social media, advertising, merchandise, and studio-related content, unless a written agreement states otherwise.
Rights and Choices
A request may be submitted to:
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Access personal information on file
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Correct inaccurate information
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Request deletion, subject to retention limits described above
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Opt out of marketing communications at any time using the unsubscribe link (email) or STOP reply (SMS), when available
Requests can be submitted to: support@missilephoto.com
Children’s Privacy
Missile Studios’ website and services are intended for adults. Personal information from children under 13 is not knowingly collected.
Policy Updates
Missile Studios may update this Privacy Policy at any time. Updates become effective when posted on the website. Continued use of the website or booking services after an update constitutes acceptance of the revised Privacy Policy.
By using the website, or checking this box and completing the booking confirms that this Privacy Policy has been read, understood, and accepted, and agrees to be legally bound by it.
Return Policy
All sales at Missile Studios, LLC are final. Due to the custom and digital nature of photography services, including time spent shooting, editing, and preparing galleries, no refunds will be issued for any session, product, or service once purchased.
Deposits are non-refundable and required to reserve your appointment. If you cancel or do not show up to your session, your deposit will be forfeited.
Digital images and print products cannot be returned or exchanged. Once final images are delivered or downloaded, no refunds, revisions, or replacements will be granted unless the file is corrupted or unviewable.
If you receive printed products that are damaged or defective, we will assist you in filing a claim with our print lab partner, ProDPI. Any resolution will be subject to their terms and conditions. Missile Studios is not responsible for quality issues on prints ordered through third-party vendors or printed independently by the client.
By booking with Missile Studios, you agree to these terms and understand that all purchases are final.
Privacy Policy
Missile Studios, LLC Privacy Policy
Effective Date: February 2, 2026
Missile Studios, LLC (“Missile Studios”) values privacy and takes reasonable steps to protect personal information. This Privacy Policy explains what information may be collected, how that information may be used, and how that information may be shared when a website visitor uses missilephoto.com, contacts Missile Studios, or books services.
Information Collected
Information provided by a client or website visitor
Personal information may be collected when a session is booked, a form is submitted, a payment is made, an account is created, or contact is initiated. This can include:
-
Name
-
Email address
-
Phone number
-
Billing address and payment-related details
-
Shipping address (print orders)
-
Session preferences, questionnaire responses, notes, and communications
-
Any other information voluntarily submitted through forms, chat, email, text, or checkout
Information collected automatically
Certain information may be collected automatically when visiting the website, including:
-
IP address and approximate location (city/state level)
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Device identifiers and browser type
-
Pages viewed, clicks, referring/exit pages, and time spent
-
Date/time stamps
-
Cookie and similar tracking data
How Information Is Used
Information may be used for legitimate business purposes, including:
-
Booking, managing, and delivering photography services
-
Account access, appointment confirmations, reminders, check-in instructions, and follow-ups
-
Processing payments, preventing fraud, responding to disputes, and handling chargebacks
-
Delivering digital images and fulfilling print orders
-
Customer service, support requests, and communication related to services
-
Internal operations, record-keeping, quality control, and training
-
Website performance, analytics, troubleshooting, and improvement
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Marketing messages or studio updates only when an opt-in is provided, or when permitted by applicable law
Sale of personal information: Missile Studios does not sell personal information for money.
Sharing of Information
Personal information may be shared only as needed to operate the business and provide services, including:
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Service providers and platforms used for booking, payment processing, email/SMS delivery, client galleries, print fulfillment, analytics, and website hosting
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Payment processors for secure transaction processing and fraud prevention
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Print labs and fulfillment partners for product delivery
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Professional advisors such as legal counsel, accountants, and insurance providers, when necessary for business operations, claims, disputes, or compliance
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Legal and safety reasons when required by law, subpoena, court order, or to protect rights, safety, property, and to investigate suspected fraud or abuse
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Business transfers in connection with a merger, acquisition, reorganization, asset sale, or similar transaction
Third-party providers operate under their own privacy policies and terms. Missile Studios is not responsible for third-party practices outside Missile Studios’ control.
Cookies and Tracking Technologies
Cookies and similar technologies may be used to support site functionality, remember preferences, measure traffic, and improve performance.
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Browser settings can block or delete cookies.
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Disabling cookies may impact parts of the website experience.
Data Retention
Information is retained only as long as reasonably necessary for business operations, including:
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Completing services and delivering products
-
Maintaining records for accounting and tax requirements
-
Handling disputes, chargebacks, fraud prevention, and policy enforcement
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Complying with legal obligations
A deletion request may be limited by required retention for legal, financial, or security reasons.
Payment disputes and fraud prevention
Missile Studios shares necessary booking and transaction information with payment processors, banks, and dispute-resolution entities when required to process payments, respond to chargebacks/disputes, prevent fraud, or comply with legal obligations.
Security
Missile Studios uses reasonable administrative, technical, and physical safeguards designed to protect personal information. Payment transactions are processed through secure payment providers. No method of transmission or storage is guaranteed to be 100% secure. Use of the website and submission of information occurs at the user’s own risk.
Client Image Privacy and Marketing Use
Client images are handled as described in booking terms, contracts, and releases.
-
Images may be used for portfolio, marketing, promotional materials, social media, advertising, merchandise, and studio-related content, unless a written agreement states otherwise.
Rights and Choices
A request may be submitted to:
-
Access personal information on file
-
Correct inaccurate information
-
Request deletion, subject to retention limits described above
-
Opt out of marketing communications at any time using the unsubscribe link (email) or STOP reply (SMS), when available
Requests can be submitted to: support@missilephoto.com
Children’s Privacy
Missile Studios’ website and services are intended for adults. Personal information from children under 13 is not knowingly collected.
Policy Updates
Missile Studios may update this Privacy Policy at any time. Updates become effective when posted on the website. Continued use of the website or booking services after an update constitutes acceptance of the revised Privacy Policy.
By using the website, or checking this box and completing the booking confirms that this Privacy Policy has been read, understood, and accepted, and agrees to be legally bound by it.
Terms & Conditions
Missile Studios, LLC Terms & Conditions
Effective Date: February 2, 2026
This Terms & Conditions (“Terms”) applies to use of Missile Studios, LLC (“Missile Studios”) services, website, booking system, client portal, and all related communications and transactions unless a separate signed Photography Services Contract states otherwise.
1. Agreement to Terms
1.1 These Terms & Conditions (“Terms”) govern use of the Missile Studios website and online booking/checkout.
1.2 By creating an account, booking a service, purchasing a deposit, or completing checkout, you agree to these Terms.
1.3 If you do not agree, do not use the booking system or checkout.
2. Separate Photography Services Contract
2.1 These Terms are not the Photography Services Contract.
2.2 A separate Photography Services Contract may be required before services are performed (for example, session terms, image licensing, releases, and other service-specific provisions).
2.3 If a signed Photography Services Contract conflicts with these Terms, the signed contract controls for the session it covers.
3. Accounts and Booking Access
3.1 An online account may be required to access booking features such as managing appointments, viewing booking details, and other client tools.
3.2 You are responsible for keeping your login credentials secure and for all actions taken under your account.
3.3 You agree to provide accurate contact and booking information, including a valid email and phone number.
4. Booking, Deposits, and Reservation of Time
4.1 Appointment times are reserved only after a successful deposit payment and booking confirmation.
4.2 Deposit amount: $99, non-refundable.
4.3 The deposit is credited toward the total session cost as shown at checkout.
5. Rescheduling, Cancellation, and No-Show Basics
5.1 Booking changes are governed by the studio’s posted Appointment Policies as shown during the booking process and/or on the website.
5.2 You acknowledge that the deposit is non-refundable and will be forfeited for cancellations, no-shows, or late changes as stated in Appointment Policies.
5.3 If you arrive late, session time may be reduced to protect the schedule, and pricing does not change.
6. Payments, Pay-Later Balances, and Accepted Methods
6.1 Any remaining balance shown as “Pay Later” must be paid on the day of the appointment.
6.2 Accepted payment methods may include credit/debit card (card owner present with valid ID), Apple Pay, Cash App, Venmo, cash (exact amount only), ACH transfer, and Missile Studios eGift Cards.
6.3 Not accepted: paper checks, cashier checks, or PayPal.
6.4 All sales are final for deposits and fees charged through checkout.
7. Fees, Pricing, and Checkout Accuracy
7.1 Prices, packages, add-ons, fees, and taxes are displayed at checkout and are subject to change at any time before purchase.
7.2 You are responsible for reviewing your order and totals before completing checkout.
7.3 If a pricing or system error occurs, Missile Studios may cancel and refund the affected transaction or correct the charge with notice.
8. Chargebacks, Payment Disputes, and Fraud Prevention
8.1 You agree to contact Missile Studios first to attempt resolution before filing a chargeback or payment dispute.
8.2 If a dispute is filed, Missile Studios may submit transaction records and verification data to the payment processor, including booking confirmations, invoices, communication logs, access logs, and other relevant records.
8.3 If a chargeback is filed for a valid charge, you remain responsible for the amount owed plus any processor dispute fees charged to Missile Studios, to the extent allowed by law.
9. Communications Consent
9.1 By booking, you consent to receive booking-related messages by email and SMS, including confirmations, reminders, and time-sensitive scheduling notices.
9.2 Message and data rates may apply depending on your carrier.
10. Website Use and Intellectual Property
10.1 The website content, branding, logos, text, and design elements are owned by Missile Studios LLC and may not be copied, reused, or distributed without written permission.
10.2 You agree not to interfere with website functionality, attempt unauthorized access, scrape content, or misuse the booking system.
11. Limitation of Liability
11.1 To the maximum extent allowed by law, Missile Studios is not liable for indirect or consequential damages arising from website use, booking system errors, third-party outages, or interruptions beyond reasonable control.
11.2 If liability is found, the maximum liability related to a website/booking transaction is limited to the amount you paid through the booking checkout for that transaction.
12. Third-Party Services
12.1 The booking system and payments may be processed through third-party providers. Your use may also be subject to their terms.
12.2 Missile Studios is not responsible for third-party outages, delays, or platform errors, but will make reasonable efforts to assist with documentation when possible.
13. Changes to Terms
13.1 Missile Studios may update these Terms at any time by posting an updated version on the website.
13.2 The “Last Updated” date reflects the most recent revision. Continued use of booking/checkout after an update means you accept the updated Terms.
14. Governing Law and Venue
14.1 These Terms are governed by Ohio law.
14.2 Any dispute related to these Terms or website/booking use must be brought in a court of competent jurisdiction in Ohio, in the county where the studio is located, unless otherwise required by law.
Completing the booking confirms that this Terms & Conditions Policy has been read, understood, and accepted, and agrees to be legally bound by it.