Service Contract

1. SCOPE OF SERVICES

1.1 Services. Missile Studios will provide photography services based on the Booking Details selected at checkout (“Session”). Package inclusions, image counts, time allotments, and current pricing are those displayed in the Studio’s booking system at checkout and are incorporated into this Agreement by reference.

1.2 No guaranteed outcomes. Client understands photography is subjective. Results depend on factors including cooperation, punctuality, wardrobe readiness, and time used for preparation. Missile Studios does not guarantee specific poses, expressions, backgrounds, or exact matches to inspiration images.

1.3 Creative discretion. Missile Studios retains creative control over lighting, posing guidance, angles, editing approach, and final selections delivered within the purchased package.

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2. DEPOSIT, PAYMENTS, AND ALL SALES FINAL

2.1 Deposit. A $99 non-refundable deposit is required to reserve the Session. Once paid, the appointment time is reserved and removed from availability.

2.2 Deposit application. If the Session occurs as scheduled and does not exceed the booked time, the deposit will be applied toward the package total. If rescheduling fees or overtime charges apply, deposit credit may be reduced as described in this Agreement.

2.3 Remaining balance. The remaining balance is due in full on the day of the Session, before or during the Session as directed by Missile Studios.

2.4 Payment requirements. Card payments require the physical card and a valid photo ID. Cash is accepted with exact change only.

2.5 Accepted payment methods. Payment is accepted via credit or debit card, approved digital wallets, cash, and other methods offered by the Studio at checkout or in-studio at the time of payment. Checks and cashier’s checks are not accepted.

2.6 All sales final. All purchases are final. No refunds are issued for sessions, digital images, rush fees, add-ons, time upgrades, or print products, except as expressly stated in this Agreement.​

2.7 Client identity and accuracy of booking information. Client represents that all information provided during booking is accurate and that Client is authorized to enter this Agreement and to pay for the Session. The Studio may request government-issued photo ID and may refuse service if identity cannot be reasonably verified or if booking information appears fraudulent or materially inaccurate. Providing false or materially misleading information is a material breach of this Agreement. In the event of such breach, the Studio may cancel the Session and retain amounts paid to the fullest extent permitted by law. Attribution of an electronic signature may be shown by context and surrounding circumstances, including security procedures used. Ohio Laws+1​

2.8 Booking for someone else. If Client books or pays on behalf of another person, the person completing the booking and or making payment is the “Client” under this Agreement and is responsible for compliance with these terms.

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3. RESCHEDULING, CANCELLATIONS, AND NO-SHOWS

3.1 Rescheduling limit. Client may reschedule up to two times.

3.2 Rescheduling fee. Each reschedule requires a $33 fee deducted from the deposit credit.

3.3 Third reschedule. A third reschedule attempt results in cancellation of the appointment. A new booking and new deposit are required to reserve another date.

3.4 48-hour cutoff. Appointments cannot be rescheduled within 48 hours of the Session start time. Within 48 hours, Client must attend or cancel. If Client cancels within 48 hours or does not attend, the deposit is forfeited and a new deposit is required to rebook.

3.5 Cancellation. If Client cancels at any time, the deposit is forfeited.

3.6 No-call, no-show. No-call, no-shows forfeit the deposit and are not eligible for future bookings at Missile Studios.

3.7 Studio rescheduling or cancellation. If the Studio must reschedule or cancel due to illness, emergency, unsafe conditions, equipment failure, building access issues, or events outside reasonable control, the Studio will provide notice as soon as reasonably possible. Client’s sole remedy is priority rescheduling or a studio credit equal to amounts paid for the Session. If the Studio cannot provide a reasonable reschedule date within 90 days of the original Session date, Client may request a refund of amounts paid for the Session, including the deposit. The Studio is not responsible for third-party costs or losses, including travel, lodging, missed work, styling, wardrobe, or other vendor fees. This section is intended to keep terms fair and transparent in consumer transactions. Ohio Laws+1

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4. SESSION TIME, LATE ARRIVAL, AND OVERTIME

4.1 Session time. Each package includes a set amount of shoot time. Time begins at the scheduled start time, not arrival time.

4.2 Late arrival. If Client arrives late, the Session end time does not extend. Fewer images, setups, or looks may be captured.

4.3 Preparation time. Hair, makeup, wardrobe changes, and personal preparation are part of the booked time unless Client purchased additional preparation time (if available). Client is responsible for booking enough time so the Session can start on time.

4.4 Overtime. If the Session runs over the booked time, additional time is billed at $99 per hour, pro-rated in increments determined by Missile Studios, based on availability that day. Overtime must be paid the same day.

4.5 Deposit impact. Rescheduling fees may reduce the amount of deposit credited toward the package. If overtime is incurred, Missile Studios may apply the deposit credit toward fees due first, with any remaining deposit credit applied to the package total.

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5. IMAGE SELECTION, EDITING, AND DELIVERY

5.1 Proofing gallery. Client will receive an online proofing gallery for image selection (“Proofing Gallery”). Proofs may be watermarked and are for selection only.

5.2 No use of unpaid images. Client may not download, screenshot, post, publish, share, or distribute unpurchased, unpaid, or watermarked proofs. Unauthorized use may constitute copyright infringement and may result in legal action. Legal Information Institute+1

5.3 Editing style. Retouching is performed to match Missile Studios’ established style and quality standards. Additional retouching requests outside the purchased package scope may require an added fee.

5.4 Selection deadline and turnaround start. Final retouched images are delivered within 2 to 4 weeks after (1) Client completes selections and (2) all balances are paid. If Client delays selections, the delivery timeline pauses until selections are completed. If Client has not completed selections within 14 days of Proofing Gallery delivery, the delivery timeline pauses automatically. If Client has not completed selections within 30 days, the Studio may archive the gallery. Reactivation, re-upload, or extended access may require a fee. If Client has not completed selections within 60 days, the Studio may, at Studio’s option, select the included number of images and proceed with delivery to close the project.

5.5 Rush. Rush delivery is available within 3 to 5 business days for an additional fee starting at $150. Rush availability and exact fees are confirmed at booking or at the Session. Rush timing begins after selections and all balances are paid.

5.6 Delivery platform. Finals are delivered electronically through the Studio’s delivery platform.

5.7 Gallery access and backups. Client is responsible for downloading and backing up delivered files. Unless otherwise stated in writing, delivered galleries remain active for 30 days from delivery. Reactivation, re-upload, or extended access may require a fee.

5.8 No RAW files. RAW files and unedited captures are not delivered under any package unless explicitly agreed in writing by Missile Studios.

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6. COPYRIGHT, LICENSE, AND USAGE RULES

6.1 Copyright ownership. All images created remain the intellectual property of Missile Studios. Client does not receive copyright ownership. Legal Information Institute

6.2 Client license. Upon full payment, Client receives a non-transferable, non-exclusive license to use purchased final images for personal display, social media, websites, and printed marketing for Client’s own business or personal branding.

6.3 Restrictions. Client may not sell images, sublicense images, claim authorship, remove watermarking from proofs, or materially alter images (including heavy edits, AI alterations, or added graphics that misrepresent the Studio’s work) without written permission from Missile Studios. Cropping and basic resizing for platform formatting is allowed if the image is not otherwise altered.

6.4 Credit. Where practical for online posting, Client agrees to credit “Missile Studios” and the photographer.

6.5 Commercial publication and third-party use. For magazine publication, paid ads, brand partnerships, or third-party use beyond Client’s own marketing, Client must obtain written permission from Missile Studios in advance.

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7. OUTSIDE PHOTOGRAPHY, RECORDING, AND STUDIO CONDUCT

7.1 No outside photography. No outside cameras, photography, or video recording are permitted during the Session without prior written approval. If approved, documentation is limited to personal behind-the-scenes use and may not interfere with the Session.

7.2 Conduct. Client agrees to follow Studio instructions, treat equipment and space respectfully, and maintain appropriate behavior. Missile Studios may pause or end a Session for disruptive, unsafe, or disrespectful behavior. In that event, all payments remain due and no refunds will be issued.

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8. MODEL RELEASE AND MARKETING USE

8.1 Permission. Client grants Missile Studios permission to use images from the Session for portfolio, website, social media, studio branding, advertising, promotional purposes, publications, exhibitions, and merchandise.

8.2 Sensitive content. Images involving nudity or intimate content will not be used publicly without Client’s explicit written consent.

8.3 Privacy request. If Client needs images kept private, Client must notify the Studio in writing before the Session begins. The Studio may offer a privacy option at an added cost. If no written request is made before the Session, Section 8.1 applies.

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9. MINORS

9.1 Guardian required. Anyone under 18 must be accompanied by a parent or legal guardian who signs this Agreement. The guardian is fully responsible for the minor and any minors they bring to the studio.

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10. OUTDOOR OR OFF-SITE SESSIONS

10.1 If an outdoor or off-site location is approved by Missile Studios, weather or external conditions may require the Session to move indoors or be rescheduled at the discretion of Missile Studios.

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11. PRINT PRODUCTS

11.1 Print fulfillment. Prints are fulfilled by the Studio’s professional print partner (for example, ProDPI).

11.2 Final sale. Print sales are final. If a quality issue occurs, Missile Studios may assist in filing a lab claim. Replacement or refund decisions are subject to the lab’s terms and the Studio’s judgment. Missile Studios is not responsible for prints produced outside the Studio’s print partner.

11.3 Issue notice. Client must notify Missile Studios of print defects within 7 days of delivery.

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12. LIMITATION OF LIABILITY

12.1 Force majeure. Missile Studios is not liable for delays or inability to perform due to events beyond reasonable control, including illness, emergencies, natural disasters, acts of God, labor disputes, pandemics, or government actions. In such cases, Section 3.7 applies.

12.2 Assumption of risk. Client assumes all risks of participating in the Session, including slips, falls, allergic reactions, injuries, or damages occurring on-site or related to the Session, except to the extent caused by gross negligence or willful misconduct by Missile Studios.

12.3 Personal property. Client is responsible for personal belongings. Missile Studios is not liable for loss, theft, or damage.

12.4 Maximum liability. To the fullest extent permitted by law, Missile Studios’ liability is limited to amounts paid by Client for the Session giving rise to the claim. Missile Studios is not liable for indirect, incidental, special, or consequential damages.

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13. CLIENT AUTHORITY AND INDEMNIFICATION

13.1 Authority. Client confirms Client has authority to be photographed and to grant the rights in this Agreement for all individuals Client brings to the Session.

13.2 Indemnification. Client agrees to defend, indemnify, and hold harmless Missile Studios from claims, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising from Client’s breach of this Agreement, unauthorized use of images, or claims by third parties related to Client’s use of the images.

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14. COMMUNICATION

14.1 Client communication. If Client is running early, running late, or has an unexpected issue, Client agrees to message Missile Studios as soon as possible. Clear communication helps keep operations running smoothly.

14.2 Text and email consent. Client agrees to receive appointment-related communications by email and text message, including confirmations, reminders, and scheduling updates. Message and data rates may apply.

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15. CHARGEBACKS, DISPUTES, AND COLLECTIONS

15.1 Good-faith resolution. Client agrees to contact Missile Studios first at support@missilephoto.com to attempt resolution before initiating a payment dispute.

15.2 Bad-faith disputes. If Client initiates a dispute in bad faith, or falsely claims the transaction was fraudulent after receiving services, Missile Studios reserves the right to pursue collection, civil remedies, and recovery of fees and costs, including reasonable attorney fees and administrative costs.

15.3 Chargeback fees. Client is responsible for chargeback and dispute fees assessed to Missile Studios by financial institutions in connection with a bad-faith dispute.

15.4 Fraud. Missile Studios reserves the right to take legal action against any individual who engages in fraud, impersonation, falsified transactions, or false disputes with a financial institution.

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16. GOVERNING LAW AND VENUE

This Agreement is governed by Ohio law. Exclusive venue for any dispute is a court of competent jurisdiction in Fairfield County, Ohio, unless Missile Studios elects small claims court where appropriate. Ohio small claims jurisdiction is limited by statute and local rules. Ohio Laws+1

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17. ENTIRE AGREEMENT, SEVERABILITY, AND MODIFICATIONS

17.1 Entire agreement. This Agreement, together with the Booking Details shown at checkout, forms the entire agreement.

17.2 Severability. If any provision is found unenforceable, the remaining provisions remain in effect.

17.3 Modifications. Any modification must be in writing and confirmed by Missile Studios.

17.4 No waiver. Failure to enforce any provision is not a waiver of future enforcement.

17.5 Headings. Headings are for convenience only and do not affect interpretation.

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18. ELECTRONIC RECORDS AND ELECTRONIC SIGNATURE CONSENT

18.1 Consent to electronic transactions. Client consents to conduct this transaction electronically and to receive this Agreement, receipts, and related notices electronically.

18.2 Attribution and records. Client agrees that checking required boxes, typing a name, and signing electronically are intended to be the act of the Client. Client understands the Studio’s booking system maintains an electronic record of acceptance, including the date and time of acceptance, and may also store technical data such as timestamps and IP address if available. Attribution and effect of electronic records may be determined by context and surrounding circumstances. Ohio Laws+1

18.3 Entry errors and corrections. If Client believes an error occurred in an automated booking transaction and the booking system did not provide an opportunity to prevent or correct the error, Client must notify the Studio promptly after noticing the issue. The Studio may, at its discretion, correct obvious entry errors when supported by the booking confirmation and payment record. Ohio law addresses electronic transaction errors and available remedies in certain circumstances.